How can we help you?
Frequently asked questions
Shopping with us
On each product page, you’ll find a stock level indicator showing availability. We do not display out-of-stock items. If you’ve purchased an item from us before or spotted it previously but can no longer find it, please contact our team by email we’ll be happy to advise when fresh stock is due.
Yes! Many of our boilers, radiators, heating controls, and plumbing essentials qualify for Next Day Delivery across the UK. Our trusted couriers also provide a 1-hour delivery notification on the morning of your delivery and a “You’re Next” alert when the driver is nearby.
Check the individual product page for delivery options. For full details, visit our [Delivery Information page].
We provide flexible delivery services to fit your schedule:
Standard Next Day Delivery (on many heating and plumbing products).
Next Day Before 10:30am (premium option).
Saturday Delivery (perfect if weekdays aren’t convenient).
All deliveries require a signature for safety. Please ensure someone is available at your address.
Once your goods are dispatched, you’ll receive an email confirmation. Please provide a valid email address at checkout it’s the fastest way we can update you.
After sale support
Once your goods are dispatched, you’ll receive an email confirmation. Please provide a valid email address at checkout — it’s the fastest way we can update you.
Sometimes items may arrive in separate parcels. If you’re missing something, check your order confirmation and emails (in case we’ve already contacted you). If you still can’t locate it, email us and we’ll investigate right away.
You may return your order within 14 working days. Please return items in their original packaging (boiler boxes, sealed bags, etc.) and securely wrapped. Once received and confirmed in resale condition, we’ll issue a full product refund.
If your delivery is delayed, first check your order confirmation. Remember: orders placed after 11pm are processed the next working day. Also, keep your phone nearby our courier may need to reach you. If there’s still an issue, email or call us and we’ll trace your delivery.
Product help
Absolutely! We’ve created detailed product pages with specifications and guides to help you choose. If you’re still unsure, just send us a message from the product page and our support team will get back to you promptly.
Our team has extensive knowledge of boilers, cylinders, underfloor heating, renewables, and plumbing supplies. We also collect product reviews it’s worth checking what other UK installers and homeowners have said. Reviews often include practical tips from professionals.
All electrical heating and renewable products come with a minimum 1-year warranty. Many manufacturers offer extended warranties when you register your purchase on their website (e.g. boilers and controls). Check the product page for details.
